So if you want to stay away from bad client experiences, engrave these 5 points in your mind.
<rich-h2>Always Respect Your Clients' Time<rich-h2>
<rich-para>While you have an action-packed work schedule, so does your client. The idea to block time for meetings is so that one can give undivided attention to a particular task or agenda. So the next time you have one aligned, make sure you are all hands. Prep yourself, your presentation, your discussion pointers & don’t be late for the meeting (whether offline or online). Incase of an urgent approval situation, mentally map the timeline for approval as feedback can take a while.<rich-para>
<rich-h2>Deliver As Per Your Commitments<rich-h2>
<rich-para>Everytime you make a commitment, no matter how big or small, you build expectations & how you deliver that commitment makes or breaks the trust. And if you go above and beyond your promise, you leave an ever-lasting impression. So, if you say you’re going to send the design mockups tomorrow, aim for today! Don’t just talk about it, do it. Remember, it takes only one matchstick (bad review) to start a fire (bad business reputation).<rich-para>
<rich-h2>Don’t Make Your Clients Repeat Things<rich-h2>
<rich-para>Clients will always tell you what they need, but they won’t tell you twice. That’s when you need to work on your listening skills. Take note or record the conversations you had with your clients (only if you have the permission to). Maintain a to-do list for the same. If you’ve missed out on something, apologize and ask them to re-send. Avoid creating blunder as much as you can, unless you want to frustrate them.<rich-para>
<rich-h2>Avoid Playing The Blame Game, Take Accountability<rich-h2>
<rich-para>If there ever comes a situation when you were asked to deliver something, and you couldn’t, instead of just letting things slide or hoping that the situation will resolve itself, address them in an appropriate way to your client. Take accountability for your actions. Explain why you couldn’t achieve the said task and most importantly apologize & learn from your mistakes (make it up to them through good work)<rich-para>
<rich-h2>Don’t Let Them Point Out Usability Issues In A Design<rich-h2>
<rich-para>Whether you are a designer or client servicing, you must scrutinize your designs/ output before the client does. You don’t want to hide behind that laptop when client picks on some obvious issues in your output (and makes you feel dumb to miss it). To avoid such scenarios, it is always advisable to get a thumbs up from your seniors or a colleague before you ship it out (a fresh pair of eyes hurt no one)<rich-para>
<rich-h2>Takeaway:<rich-h2>
<rich-para>Happy Clients = Happy Output = Happy You<rich-para>
<rich-para>A good client experience ensures long association with the business & a positive word of mouth among people. In turn, it is a win-win for both.<rich-para>
